Terms & Conditions
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Clients will be treated with respect and care at all times.
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A copy of the Association for Solution Focused Hypnotherapy’s Code of Practice, which I abide by, is available at AfSFH.
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Hypnotherapy is very effective, however results are not 100% guaranteed. Success is closely linked with your desire to change, and your commitment to each session. Please ensure that you can give the necessary time, motivation and resources to the programme before embarking upon it.
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Any appointments arranged require at least 24 hours notice of cancellation. Failure to provide such notice will result in 100% of the fee being charged. Unexpected emergencies will of course not result in this action being taken.
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Fees are as detailed in the ‘Session Costs’ section of this website. Payment is by bank transfer on the day of the session.
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Disclosure of all information during the course of your therapy remains strictly confidential, however please note that:
* I have a professional obligation to report my concerns to any relevant authorities if there is a risk of harm to yourself or others.
* Your case may be discussed anonymously with my supervisor.
* It may be necessary to discuss your progress with your GP, this will only be done with your consent. Copies of any correspondence will be made available to you. -
I undertake to provide therapy for you with respect and not to abuse the trust you put in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.
Please ensure that the above terms and conditions are fully accepted by you prior to attending any appointments.
Privacy Statement
The processing of your personal data is required to enable me to provide you with a service, but I would like to take this opportunity to assure you that I adhere to all laws and procedures relating to data protection (Article 9, paragraph 2, (h) of the GDPR) and will only use your data to provide you with this service and for any further reason you explicitly consent to.
Your privacy and confidentiality are imperative to me and I will never use your information for any purpose other than that to which you have explicitly consented. You may withdraw consent at any time by getting in touch via my email- norainhypnotherapy@outlook.com
FAQs
What is GDPR (General Data Protection Regulations, 2018) and how does it affect me?
The GDPR is in place to ensure your personal and sensitive, confidential data is kept private and held securely. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange.
How long will you hold my information for?
I am regulated by the CNHC, an organisation that stipulates I must hold your data for 8 years after your final session. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS regulations for holding data.
What if I don’t want my records to be held for that long?
Under the GDPR you can make a request in writing to me for all your records to be deleted. In this case all your paper records would be shredded and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would save your request for deletion but no other data.
Why do you need to record this information?
I collect information about why you are using the service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables me to provide a personalised service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session. Your contact details / address and doctor’s details will only be used with your explicit consent.
How do you ensure my information is held securely?
Hardcopy documents are stored securely.
Text messages – my phone is secured with a pin code.
Emails – my email account requires a user name and password.
Electronic documents – any electronic documents e.g. a letter to your GP, or an invoice, are password protected and stored on a password protected computer if they contain personal or sensitive information.
What about confidentiality?
Everything we talk about during our sessions is strictly confidential. If I feel it would be beneficial I may discuss elements of our sessions with my supervisor. During these discussions I will never disclose any details that may identify you.
What if I see you outside of the session?
If we see each other outside of a session I may smile but will not engage in any further conversation to ensure your confidentiality. You are welcome to share with other people about the therapy you are receiving, but I am obligated by GDPR law to ensure your confidentiality is protected.
Contact with Health and Social Care Professionals?
As I adhere to the GDPR any contact relating to you would only be made with other health care professionals with your signed consent.
Exceptions to this are:
* in order to safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under my “Duty of Care” I am obligated by law to inform the relevant authorities. I would always aim to discuss this with you prior to contacting anyone.
* if I was issued with a police warrant or court order for your information, I would have to provide them with your information, by law.
Cookies
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